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Skip Navigation LinksNorthampton County Website DEPARTMENT of HUMAN SERVICES INFORMATION AND REFERRAL EMERGENCY SERVICES

INFORMATION AND REFERRAL EMERGENCY SERVICES IRES Home Page

Information, Referral and Emergency Services (IRES) is the entry point for service requests for all divisions in the Department of Human Services except Gracedale. The division provides information and referral and emergency services for the other divisions in the Department of Human Services.

 Information & Referral
​This unit provides information about the availability of services and resources in the community and within the Department of Human Services. The I&R specialists make the determination whether a referral requires further assessment and may either refer the caller to a community agency or arrange for an assessment within the Human Services Department divisions (Children, Youth, & Families, Mental Health/ Developmental Programs/ Early Intervention, Drug and Alcohol, Area Agency on Aging, and Veteran’s Affairs).

 Emergency Services
​This is a comprehensive crisis unit that responds to crisis/emergency situations. It is a seven-day-a-week, 24-hour-day operation. Workers in this unit provide telephone crisis counseling, walk-in crisis counseling, on-site crisis counseling and serve as delegates for involuntary Mental Health commitments. They also respond to emergencies involving Aging, Children & Youth, Drug and Alcohol, and Mental Health/Developmental Programs.
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